Anywhere your patients already are.
ClinicMind doesn't ask patients to download an app or learn a new portal. It works on the apps they already open every day — and on the phone they already dial.
WhatsApp Business agent
24/7 conversational AI on your existing WhatsApp Business number. Pricing, booking, rescheduling, reminders, follow-ups — all in the patient's language.
Realtime voice reception
Sub-second voice AI on every incoming call. Recognizes returning patients by number. Natural cadence, no robotic delay, no hold music.
SMS & Instagram DM
Same brain, more surfaces. Patients reach you on whichever channel they prefer, and you see one unified conversation history per person.
11 languages, including dialects
Arabic (MSA, Khaleeji, Egyptian, Levantine), English, French, Hindi, Urdu, Tagalog, Bengali, Malayalam, Tamil, Spanish, Portuguese.
Returning-patient recognition
The moment the phone rings or a message lands, ClinicMind matches the number to a profile, surfaces their last visit, and tailors the greeting. No "what's your file number?" — ever.
A calendar that defends itself.
Empty slots are silent revenue loss. ClinicMind books, reminds, reschedules, and chases no-shows so your calendar stays full without anyone watching it.
Two-way Google Calendar sync
Bookings land in your existing calendar. Manual changes flow back. No double-booking, no parallel systems.
Smart slot offering
Reads your doctor's preferences, service durations, buffer times, and patient history to offer slots that actually work for both sides.
24h & 2h reminders
Dedupe-safe, channel-aware reminders. Patient confirms with one tap, or replies to reschedule — ClinicMind handles the rest.
No-show detection & rescue
Detects missed appointments, sends a personal follow-up, offers the next available slot — and tags the patient if it repeats.
Insurance pre-screening
Asks about coverage upfront, looks up partner insurers, flags pre-auth needs before the patient walks in.
Multi-location routing
For chains: patient is auto-routed to the nearest branch with the right doctor and earliest slot.
Memory that compounds.
The longer ClinicMind runs in your clinic, the smarter it gets. Every conversation, every document, every preference becomes part of a structured memory that the AI uses the very next time someone reaches out.
Long-term memory (Mem0)
Structured, semantic memory keyed per tenant. Patient profiles, conversation history, clinic policies, all queryable in natural language.
Universal document ingestion
PDFs, Word, Excel, images, screenshots, web URLs — drop them in. We extract, structure, and store with full traceability back to the source.
Knowledge-base search
The AI cites where its answer came from — pricing PDF, FAQ doc, doctor profile. Hallucinations have nowhere to hide.
Natural-language automation
"Send Mariam a check-in every Friday until her cleaning." Plain English (or Arabic). Stored, executed, paused, edited — all by voice or chat.
Real-time intent classification
Every message is classified — booking, info, complaint, emergency — and routed to the right tool or human in under 200ms.
Confidence-gated escalation
The AI knows what it doesn't know. Below a threshold, it hands off — to your receptionist on WhatsApp or to the doctor's mobile app.
Your clinic, in your hand.
A native mobile app designed for doctors who don't want a dashboard — they want answers, suggestions, and the ability to give one-line orders.
Native iOS & Android app
Expo + React Native build. Biometric unlock. Offline-tolerant. Designed for the 30 seconds between consults.
Daily briefing
Today's appointments, overnight calls, flagged patients, suggested follow-ups — surfaced before you open anything else.
Voice commands
"Move my 4:30 to tomorrow and tell Mariam." Hands-free updates between patients, in the car, after hours.
Patient context in 2 taps
Tap a name → full history, last conversation, allergies, preferences, suggested next action. No EMR rabbit holes.
Call recordings & transcripts
Every AI-handled call recorded, transcribed, and summarized. Skim the transcript, jump to the audio moment, take a note.
Smart notifications
Push you only for things that matter: emergencies, no-shows, escalations. Silent on everything else by default.
Built for the data you can't lose.
Healthcare data is special. We treat it that way — isolation, audit trails, consent tracking, deletion endpoints, and contracts that hold up in a regulated environment.
Per-tenant isolation
Every clinic has its own memory namespace. Your data physically cannot leak into another tenant's queries.
Consent tracking
Per-patient, per-channel consent records. Timestamped, exportable, revocable. Required for GDPR and most regional regulations.
Patient deletion endpoints
One API call (or one tap) removes every trace of a patient — across memory, transcripts, recordings — with audit proof.
Tenant data export
Full clinic export in one signed bundle: profile, memory, transcripts, audit log. Portable. Yours.
Full audit log
Every memory write, model call, tool invocation, and cost — logged with timestamp, tenant, model, and dollar figure.
SSO & SCIM
SAML / OIDC sign-on, SCIM provisioning, IP allowlists. Required by enterprise networks and clinic chains.
Numbers your finance team will love.
Cost transparency, usage tracking, and provisioning automation — so you can scale from one clinic to ten without adding ops overhead.
Per-tenant cost tracking
Every model call costed at input/output token granularity. Weekly breakdowns. Set budget alerts. No surprise invoices.
Stripe-native billing
Subscription, usage-based add-ons, invoice history, dunning — all powered by Stripe. Cancel from the dashboard.
Health & status monitoring
Live status of every dependency — WhatsApp, voice, calendar, model providers. Public status page included.
9-step tenant provisioning
From contract signed to clinic live in under an hour. Calendar, voice number, WhatsApp, knowledge ingest — all scripted.
One-click deprovisioning
End of contract? Full deprovisioning with data export, rollback log, and audit proof. We don't hold your clinic hostage.
Guided onboarding wizard
Seven topics, conversational interview, automated knowledge import. No dev required, no spreadsheets to fill.